I wish I could say that this experience was perfect but it was not. However, first things first... This was the second time we have used Honest-1, On both occasions the work was done within the time frame estimated and the bill was as quoted or less than quoted. In addition, the work was done with perfection and this business does not attempt to sell you things you do not need!!!! This is important. For these reasons, I give them a 5 star rating. Now, for the issues. Readers should use this as a heads up, and hopefully, Honest-1 will take a close look at their systems and make adjustments as appropriate: Honest-1 encourages booking appointments online. If you are just having one thing done, that is simple and straight forward, I'm certain that this works fine. However, he were having several things taken care of, and this caused a major issue. We requested a mid-afternoon appointment, and we know from previous experience elsewhere that this work could be completed between then and closing time. There were two phone calls to discuss the work and the timing, ending with agreement with our wishes. When we arrived, we were told that they could not do it that afternoon, and that we'd need to leave the car overnight, getting it back by the end of the next day. Because of our needs for use of the vehicle the next day, this was not acceptable to us, and arrangements were made for 5 pm drop off on another day. It all worked out in the end, but there was this significant hiccup.