I was misinformed about the price to check my A/C, told over the phone when scheduling today that the inspection for the A/C was free. I was confused but happy by this, since I saw A/C inspections for $30 listed on the site. When I brought this up when being asked for payment, I was advised that "free" inspection is just visual, but this was not discussed when the issue of it being A/C blowing hot air. I was nonetheless prepared to pay the $30 price, but it's kind of a bait and switch to not be up front and honest. I also asked for a quote for the A/C compressor/repair job, which I did not receive in shop, but was told I'd receive it in email. I was only verbally told the price, which was around $2,500. I only received the inspection results via email, not an itemized repair quote. I would still appreciate receiving a itemized repair quote so I can be financially prepared before I can seek repair... The staff at least were friendly.
Thank you for the feedback, Johnathan. We appreciate you bringing this to our attention. First, we want to sincerely apologize for the confusion regarding the A/C inspection pricing. You are absolutely correct that the expectations should have been explained more clearly up front. A free visual inspection and a full A/C performance/diagnostic inspection are two very different things, and we understand how that could feel frustrating and misleading when the communication was not handled properly. We also apologize that you did not receive the written itemized estimate as promised. That is something we should have delivered before you left or immediately afterward so you could properly review the recommendations and prepare financially without feeling pressured or uncertain. While we are glad to hear our staff treated you kindly, we also understand that friendly service must be backed by clear communication and follow-through. In this case, we fell short. Our manager, Mike Taylor, has personally tried reaching out to you because we would truly like the opportunity to apologize directly and make this right. We want to make sure you receive a complete itemized estimate and personally review everything with you so there is no confusion moving forward. Thank you again for the honest feedback. It helps us improve and hold ourselves accountable to the level of service our customers deserve.
- Honest-1 Auto Care Deltona