I have been coming here for years and have always had a great experience for oil changes, new tires, etc. Unfortunately,, the team has really dropped the ball on major services needed for both vehicles And I will not return for major service when the vehicles need anything outside of oil changes. If you are looking for a place that can do oil changes and tires, I recommend them, but only if you are willing to drop it off and return when it is ready. If you decide to sit and wait for your vehicle for an oil change, you will be waiting for several hours. This location has changed management and office personnel this year and this change has had a negative impact on the location. The only advisor that has remained the same is the lady and she is awesome to deal with.
Sherrianne, thank you for being a loyal customer over the years and for taking the time to share such detailed feedback. We’re genuinely sorry that your recent experiences with major repairs did not meet the standard you’ve come to expect from us. We especially appreciate you recognizing our team member who has continued to provide great service. We’ll make sure she sees your kind words. Your comments about major services, wait times, and the changes in management and office personnel are important to us. We never want a customer who has trusted us for years to feel that our service has gone backward. We’re taking your feedback seriously and will be reviewing where we fell short. Please reach out directly to our manager, Michael. We would really appreciate the opportunity to speak with you, address your concerns, and try to earn your business and trust back.
- Honest-1 Auto Care Deltona