Terrible experience. The women working there is extremely rude. I had an apt, I was on time. They took walk ins and never communicated they were running behind. The guy I booked with knew i was bringing my children in advance. The part didnt arrive until 15 minutes after my apt time, from there my car sat for another hour before anyone moved it. I had to inquire several times with the service team clueless it hadnt gone back yet. There is a serious lack of communication and customer service. There is no reason I needed to be in the shop for 2 hours with children because of their lack of communication. And when you inquire you get a nasty rude lady whose says I have to wait my turn as they took more work than people and didnt communicate they were running behind. This is not an honest shop and Ill be happy to take my business elsewhere. In addition the week before when I was in there I witnessed the women be rude with another customer, and when the lady left and came back the other guy and her were making smart comments, seriously, what kind of business is this. Totally unprofessional.
Kristen, we're truly sorry to hear about your experience. We strive to provide excellent customer service, and it's disappointing to hear that we fell short. We value your feedback and will use it to improve our communication and professionalism. If you'd like to discuss your experience further, please reach out to us at (386) 516-0800 or [email protected]. Thank you for bringing this to our attention. -Honest-1 Team
- Honest-1 Auto Care Deltona