This is the second time I’ve been to this shop. Oil change took over 2 hours. The most recent time I arrived for my appointment EARLY, as someone getting an oil change with same appointment time (9am) checks in 15 minutes after me. I noticed her vehicle is finished and she is cashing out, while my vehicle is just getting pulled back at 10am. Guy at front tried continue to tell me another 10 mins, now another 10 minutes. Although he was very nice gentleman at front desk. I then explained how someone with the same appointment time, same service was gone an hour before me when I was here before them. He stated that was not his doing and he was unaware. Not to mention, oil change and air filter cost 170$ with oil change costing 105$ when I’ve taken my car to multiple other shops with a cost of 90$. Not only do they over charge but it’s not worth your time and frustration.
Alyssa, thank you for sharing your experience. We’re sorry for the frustration and especially for the amount of time you spent waiting after arriving early for your appointment. We understand why seeing another customer with the same appointment time leave before you would be frustrating. While our team member at the front was doing his best to communicate with you, we clearly did not manage your appointment and expectations the way we should have. Your time is valuable, and an oil change should not turn into a two-hour experience. We also understand your concerns about pricing. We work hard to keep our pricing competitive while using quality parts, equipment, and services, but we recognize that value is about more than price. It also includes the customer's time and overall experience. We’d appreciate the opportunity to make this right. Please reach out to our manager, Michael. We would love the opportunity to discuss your experience, address your concerns, and try to earn your business back.
- Honest-1 Auto Care Deltona