I went in at 2pm for tire mount and alignment and spend all day there. We didn’t leave until 5:50 before they close . This is very unacceptable it mess with the rest of my day.
Alejandro, thank you for sharing your feedback. We understand it’s frustrating when a visit takes longer than expected, but the timeline you described does not reflect an error on our part. Mounting tires and completing a full alignment is not a quick service, especially when arriving mid-afternoon, one of our busiest times. Our team communicated the expected wait before beginning the work, and we will never rush safety-critical procedures. It’s also important to clarify that you provided your own tires, which is a service we typically do not offer. We made an exception to help you out. The job took longer because: You were waiting for your tires to be delivered, which delayed the start time Your tires did not want to mpount or balance properly, requiring multiple adjustments to ensure the vehicle was safe to leave the shop Despite the challenges, your vehicle was completed before closing, and all work was performed correctly. While we understand the extended timeframe affected your day, the duration was appropriate given the circumstances. For future visits, we recommend scheduling earlier in the day, dropping off and using shop-provided parts to help minimize wait times. We’re always here to help ensure the job is done right.
- Honest-1 Auto Care Deltona