Deltona Auto Repair

My daughter's 2005 Lexus was towed in after my daughter turned it off before it was exactly in Park. The keys were stuck in the ignition. Honest 1 charged me $159 diagnostic fee for a simple fix that just about every mechanic is aware of.... especially with old Lexus vehicles. Honest 1 stated I needed a new ignition lock cylinder, a new battery as well as other things. What Honest 1 did not realize is that two months ago I had the car thoroughly checked prior to my daughter driving it to Georgia and there were no problems. I also brought the vehicle to Auto Zone to make certain the battery was good and they confirmed that it was. The estimate for the ignition lock cylinder replacement was around $1,000 more than what it should have cost. Honest 1 left the keys in the ignition for days. I informed Honest 1 that I was having my car towed to another auto shop. My daughter grabs a can of WD 40 prior to us venturing over to Honest 1, gets in the car, sprays WD 40 in the ignition, and literally just turned the key and it came out. When the tow truck guy arrives, he jump starts the car. He stated he is a mechanic and there does not appear to be anything wrong with the ignition lock cylinder as a key getting stuck is a common occurrence and easily resolved. He also stated that the battery was draining from Honest 1 not removing the key. My daughter asked the guy in the auto shop did he ever think to use WD 40. He responded "Well, you got the keys out but the cylinder is still jammed. See how it won't start?" My daughter stated to him that she was able to turn the key fully. The car was shuttering to start because the battery was draining due to them not removing the key for days. He started getting angry and raising his voice. So unprofessional...He then stated the reason why he didn't want to take the key out is because he didn't want to risk breaking they key which made no sense as a new ignition lock cylinder comes with two new keys. My daughter drove to Auto Zone, had to purchase a new battery due to their negligence in not removing the key. I will be disputing the diagnostic fee and to compensate us for the new battery. I am sure they will respond. If they do, take the response with a grain of salt. My daughter and I are paralegals and are trained that anything submitted in written form be supported by facts.

I would give them no stars but you're not allowed to. Don't ever go there because they'll diagnose your car and charge you $175 for a misdiagnosis. When I went there they told me I needed a new bulb and I had to figure out it out on my own. I don't know a lot about cars except to check the fluids, tires and change a tire. I figured out on my own that it was a fuse. They're not honest at all don't let the name fool you!!! Only thing I can say nice about them is they finally returned my money after about two weeks. If they misdiagnose your car go back to them and tell them that you want your money back be direct.

We caught a nail on our trip through orlando during a vacation. The guys at the shop were very helpful. They replaced the tire (nail was on the side wall of the tire) and we were on our way with 90 min. Thanks guys!!!

They take great care to get it done right at the right price. Good people

Nothing honest about this business

Unfortunately I had a really bad experience with this company. They charged me $300 to mount tires on my vehicle that I had purchased elsewhere and other companies were gonna charge me $70 to $80 but I wish I would’ve asked before I brought my vehicle there but I trusted that they would’ve told me they were gonna be triple the price before they put the tires on. A few days later I brought my vehicle back because the tire sensor wasn’t working and AJ wanted to charge me $280 which is triple the amount 2 other shops would charge me. The other shops are $100. AJ then stated that they had my sensors reading on the wrong tires. I will take my business elsewhere for now on. Very unprofessional and (DIS) Honest place. Please check other places before agreeing to get work done at this business. I recommend not giving them your business.

Good communication, good turn around time vs others. Took my 76 year old mothers car for an intermittent no start. They quickly diagnosed a bad starter and some other parts they insisted were causing the issue. We paid over 1600 and had the same problem the next day. Turned out it was the key FOB battery was dead and not allowing push to start. One would think that would be the 1st thing to check but...

We had an unfortunate breakdown and as luck would have it, AAA towed us to them!! These guys were so professional and knowledgeable and got us back to VA! We highly recommend the crew at Honest 1 in Deltona!!! Turned out it was the ignition button! Thankfully they found the problem!

I gotta say, I’ve been to lots of repair shops over the years but this was the most impressive. Everything about the experience was like no other. The staff was amazing the facility was comfortable with every detail down to snacks Wi-Fi and conveniences. They’ve went the extra mile to put the customer first. From the diagnostics report to communication with us, I was overly impressed. I wish every repair shop was this good, it’s not often you find a place like this.