I called to get the tires I purchased from Tire Rack installed, but they refused because they don’t install customer-supplied parts. However, in the same breath, they admitted they don’t stock tires but can order them. Make that make sense. Take your business elsewhere! Mind you I don’t have a standard size tire as the 2023 tundra most places don’t stock the tires hints why I ordered them from tire rack….
Thank you Rafael for reaching out to Honest-1 Auto Care in Ormond Beach regarding the installation of tires you purchased from Tire Rack. We understand your frustration with our policy regarding customer-supplied parts, and we want to clarify our position. For liability reasons and to ensure the safety and quality of the work we perform, Honest-1 Auto Care adheres to a policy of only installing parts that we have sourced directly. This allows us to guarantee the quality and compatibility of the parts used and ensures that we can stand behind our workmanship. We understand your point about not stocking your specific tire size for your 2023 Tundra, and we apologize for any inconvenience this may have caused. While we may not keep all tire sizes in our immediate inventory, we do have established relationships with reputable tire suppliers and can typically order a wide range of tires, including those that are less common, with a quick turnaround time. This process allows us to ensure the correct tires are ordered for your vehicle's specifications and that they meet our quality standards. We recognize that this policy may not align with your current situation, and we regret that we are unable to accommodate your request to install the tires you purchased elsewhere. We appreciate you considering Honest-1 Auto Care and hope you can find a suitable service provider for your tire installation needs.
- Honest-1 Auto Care Deltona