Replace shifter cable on an Exterra They charged $100 computer fee to fix a 10 inch cable that all they had to do was look at it when it was on the lift
Nickolas, thank you for taking the time to share your feedback. We understand how a diagnostic charge could feel frustrating, especially when the repair itself appears straightforward. At this time, we don’t see a record of your vehicle being serviced at our Deltona location, so we want to make sure we fully understand the situation. If this was a phone inquiry, it’s possible we didn’t explain our diagnostic process clearly enough, and we apologize if there was any confusion. Our diagnostic process goes beyond a visual inspection. It includes verifying the concern, confirming the root cause, and ensuring there are no related issues that could impact safety or reliability. In some cases, that does involve scan tools and diagnostic time before any repair is recommended. Our goal is always transparency and clear communication. If we fell short in explaining this, we sincerely apologize. We’d appreciate the opportunity to review this with you directly and make sure everything is addressed appropriately. Please feel free to contact the Deltona location and ask for the manager so we can discuss this further.
- Honest-1 Auto Care Deltona