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I come to them for a diagnostic on my control arms that I installed myself and they told me they were installed improperly and that they need 2 hours to fix them. I told them to take it off the rack and I fixed the problem myself within 20 mins. They just needed to be tightened a little more. Moral of the story Honest 1 isn't truly honest. Im not one to write reviews frequently in fact this is my first time writing a review, so it says a lot.
Tristian, We are sorry that we could not meet your needs. I reviewed your specific case with the technician. He concern was there might be underlying issues causing the control arms to have you bring it to us to look at. We try not to give the customer unrealistic expectations as to when a job will be completed. I could have taken 2 hours it could have been as simple as tightening the bolts. We were not sure and did not want to miss something that could cause you to be stranded someplace. Again we are sorry that we were unable to meet your expectations and hope that your car continues to run smoothly.
We appreciate you taking the time to post a review. I would appreciate you contacting either Dennis or Sharon to give us some more specific feed back about the 3 stars. We would love to improve your experience in order to earn 5 stars.
they dont try to over sell you.
Laura, We appreciate you taking the time to post a review. I would appreciate you contacting either Dennis or Sharon to give us some more specific feed back about the 3 stars. We would love to improve your experience in order to earn 5 stars.
Thank you for taking the time giving us a positive review. We look forward to working with you next time you have any automotive needs.
I have nothing to say good. I'm a repeat customer. Or I was.
Dave, I am sorry that your experience was less than positive. I understand you are working with Andrew to resolve this issue. Please contact Dennis or Sharon if it still does not get resolved.
Mr. Cruse, Thank you for taking the time to post a review. We would love for you to contact either Dennis or Sharon and let them know how we can earn a 5 star review on your next visit.
This people are amazing. Will not stop until the work is done and done the right way. Carlos keep me in form all during the process. Easy to talk to and transparent . Will recomend them all day long. Thanks guys.
Kenneth, We really appreciate the review and could not write a better one ourselves. We do our VERY best to be transparent and to let our customers know what is going on. So happy that is showed to you. All the best, H1 Team
Thanks for visiting with us and for the nice review. We are happy we met your service needs. We look forward to seeing you again. All the best, H1 Team
Upon stepping through the front door I was acknowledged right away and they knew who I was and that I had an appointment and I noticed they addressed the next customer in the same fashion. Always up front, to the point, and no nonsense and AAA member discount. I LOVE this place!
Thank you very much for the wonderful review. We work very hard to make your visit with us a pleasant and smooth as possible. We look forward to working with you again.
Thank you for taking the time posting a positive review. We hope to see you the next time you require any automotive maintenance or repairs.