I bought one of those oil change coupon books, have taken two cars in so far and service has been great. They weren't "pushy" like Jiffy Lube. I also overheard conversations regarding other people's repair needs and it does seem like this company is "honest". Last week when my cooling/radiator fan started making a strange noise (on a 104-degree day) I called them and they were able to get me in right away and diagnose the problem. Parts weren't readily available, so they "bandaged" the problem so I could at least drive home. I price compared the repair and it's comparable with other shops. I will definitely continue doing business with them!