Firstly, I would like to say that the customer service is great. Really nice people. And have complimentary snacks and drinks with a shuttle to take you back home. But thats about it. My car was running fine but I took my car in for a check engine light and gas pump kept stopping. They told me my evap system needed to be fixed along with axle repair. I was extremely overcharged for it but it was close to my house so I just disregarded. After the visit, my car would crank slowly to start and the engine light came back on. I was told it was running lean and needed gasket and air flow sensor replacement. I had just spent over $2000 for the previous work. Then i was being charged for $500 for this. I reluctantly accepted the new work to be done and get my car back. Engine light is off for now but my car is still slow to crank on and its getting slower. I call the shop to let them know and they tell me I have a bad battery. No one let me know I had a bad battery when everything else was being fixed and there was no mention of it on the report. The supervisor advised that it was on the virtual report but my initial virtual report had no mention of it and was not told verbally or on paper. I asked how much would it be to replace the battery and they advised over $350. This was my last sign to no longer come here. Over $350 for a battery and installation?? Crazy. I will not use them for the battery replacement and I will not use them for any future repairs. I do not recommend. TLDR: Good customer service, but car was not fixed to satisfaction and was extremely overcharged. Go somewhere else.
Samuel, thank you for your review. We're glad you appreciated our complimentary amenities and friendly service. However, we're sorry to hear about your car troubles. We assure you that we always strive to provide accurate diagnostics and fair pricing. Your feedback will be shared with our team to ensure better service. If you would like to discuss your experience further, please contact us at (386) 516-0800 or [email protected]. We value your business and hope to have the opportunity to serve you better in the future. - Honest-1 Team
- Honest-1 Auto Care Deltona