I took my car last week to get a full diagnosis, I spent $115 only for that…They gave me an extensive report letting me know what I needed to fix,which in the report it was 9 issues. I asked to Alberto and Andrew which are the front desk guys,out of the 9 issues what do I need to fix in priority order to have the car running base on your report? they told me, if I fixed 3 issues in specific out of the 9 issues my car would be drivable and I can fix the others later on. At no point did they say anything about any engine replacement need it.Since they gave me this information and said it would cost me $2,200.00 after this i called them again to confirm that information about the 3 issues to get the car drivable again base on there advise and first report,I went ahead with the decision to get the car up and running again!. I read the report and told them to go ahead and fix the car. I picked up the car on Saturday and by Sunday it was having the same issues there were suppose to be fixed for the $2,200,I took the car back first thing Tuesday morning and they looked at it, now they said I need a full new engine or rebuild the engine and that would be an additional $6k So, they basically gave me a wrong diagnostic, I spent $2200 to only have my car in the same if not worse condition then when I brought in,…how is it that I am out of pocket $2200 and still without a car when I was told that was whats needed to be fixed by their experts technicians. How is it possible for your organization give a client a detailed report and get the issues of the car wrong and the client is the one who looses in every matter,looks like the HONEST 1 is too much name for this thieves shop, when in reality they steal their clients' money for something that they did not know how to fix and they do not have the ability or the HONESTY to accept their mistake and return the money for what they did not have the ability to fix and they hide behind stupid explanations and no sense on the matter. I wonder if it had been their mother, the procedure would have been the same?... I don't think so.
Miguel Angel, we're truly sorry for your disappointment. We take customer satisfaction seriously, so your feedback concerns us. We'd like to gather more details on your experience. We want to work towards a resolution, so please contact us at (386) 516-0800 or [email protected]. Thank you for bringing this to our attention. -Honest-1 Team
- Honest-1 Auto Care Deltona