Taking my car here was a huge mistake that cost me a lot of money and left me with nothing. The AC needed to be recharged - a service they previously had performed satisfactorily on the same vehicle April 2024. This time - they said it was leaking in 4 places and provided a $4,700.00 estimate to fix it!!! Almost FIVE THOUSAND DOLLARS. They then stated that the vehicle wouldn't even hold a charge so I get it back non-functioning and they charged $225 dollars for nothing. They obviously didn't even do due diligence to charge the AC system as the AC compressor lacked oil - it was very noisy. I obtained compressor oil from Advance Auto Parts Saturday when I got the car back. It quieted down and I was able to charge the AC and it blew cold. They took my money - tried to take nearly FIVE THOUSAND DOLLARS and didn't even perform the serviced stated. THEY ALSO LEFT PARTS OFF OF MY CAR - See ATTACHED PICTURES. There is nothing "Honest" about this place and I would recommend that you avoid doing business with them - it is a mistake that I regret.
Dear Ed, We’re very sorry to hear that your experience with us did not meet your expectations. Our team did perform a full diagnostic on your Subaru’s A/C system, which revealed multiple leaks including the compressor, condenser, and Schrader valves. The full estimate provided included both the confirmed leaks (around $3,000 in repairs) as well as a proactive estimate for the evaporator, which is a common failure point on Subarus. While the evaporator was not currently leaking, we wanted to make sure you had all of the information up front to avoid a surprise repair later. We acknowledge that a mistake was made in not replacing the valve caps after service, and we offered to correct that immediately. We also invited you to return so we could re-inspect and address your concerns further. We sincerely apologize that this situation left you dissatisfied, and we’d like the opportunity to discuss it directly. Please reach out to our Center Manager, Terry Conklin, at 386-516-0800, so we can address this matter with you personally- Sincerely The H1 Deltona Mgt Team
- Honest-1 Auto Care Deltona