First, I would like to say I waited three months since I had my first repair done there to write this review. I just wanted to make sure that their work was solid and wasn't just a band-aid. I also wanted to take time to get the emotion of the cost of the repair out of it, since the repair work done to my car was extensive and costly. I just moved to Florida in February. I had a great mechanic shop that took care of all our cars. I wanted to find that here, but everyone kept telling me that doesn't exist in this area of Florida. I called my mechanics and asked them if they could look over the net and potentially recommend someone that could do the work. This was who they recommended because they went out of their way to get extra certifications they didn't need to, like a pledge that they are a woman-friendly store that won't rip them off and is backed by other mechanics. I own a 2013 Fiat, which there aren't many of. It's a difficult car to get repaired because not many people have experience working on it and the parts distributors don't carry all their parts. It makes repairs cost more and take longer than my other cars. I knew that I need two new front axles and started calling around for costs. I called two Fiat dealerships and two other mechanics in the area plus checked two mechanic sites on the internet. The quotes were all over the place, with even the two Fiat dealerships pretty off in their costs. When I called this shop, I spoke to Vanessa who explained that she could quote a number but would prefer to see the car and just make sure. I took the car in and they gave me very detailed explanations on what the charges would be if everything worked out smoothly and the cost if absolutely everything had to be replaced. I appreciated their honesty and attempt to save me money, since it was not a cheap fix. Ultimately, the repair required was the costliest one, but I was appreciative of the fact they tried everything else before we settled for the most expensive option. It took a day longer than expected, but that was because their supplier had to special order a part that took a day longer to get there. Since the repair, I received a follow up to see how everything was holding up. I'm not too worried about it because the warranty given on the work is fantastic. I also took my car there to get the oil change a month later, which again isn't all that easy sure to the car being so different than many others. They did a great job and exceeded my expectations again. While I'm the type of person that always gets at least a second estimate on the cost of repairs, this company will always be considered my top choice and go to place. In fact, I have my sons in Tennessee now going to a different Honest One up there and they are also amazing and professional. So it isn't like this is just a one off situation, they are all that good.
Ed, First of all thank you for trusting us with your car. Obviously you love it or you would not put so much time and effort into maintaining it properly. Our goal is to be as up front as possible with our customers. We are there to help you not push you into unnecessary work. We feel that if we are honest and fair with our customers they will continue to come to us with all their automotive needs. Thank you for recommending one of our sister stores to your sons in Tennessee. Word of mouth is a power advertising tool. Especially in our business. We look forward to seeing you again next time you have a maintenance or repair need for your car.
- Honest-1 Auto Care Deltona